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Privacy Policy (Updated November 2023)

Our contact details


Name: Enable Carers

Address:  Stewart House, 18 Stewart St, Wolverhampton WV2 4JW

Phone Number: 07875 246 986




The type of personal information we collect


We currently collect and process the following information:


Personal identifiers:

  • NHS Number

  • National Insurance Number (employees only)

Contacts details:

  • Name

  • Address

  • Telephone number (landline and mobile)

  • Email address

  • IP address and other information collected via tracking cookies on our website to monitor usage and visitor stats


  • Date of Birth

  • Gender

  • Marital Status

  • Sexuality

  • Religion

Health information:

  • Relating to your care needs (service users

  • Relating to your employment (employers)

  • A record of whether we have checked your vaccination status or your exemption status. (We do not keep a copy of the proof of vaccination or exemption or the reason why you might be exempt)

Financial information:

  • pertaining to your payment of invoices or eligibility for funding from other sources (e.g. Local Authority or health provider)

  • Payroll information for employees

Employment Information (employees only):

  • Name and location of previous employment

  • Details of any secondary employment

  • Conflict of interest declarations or gift declarations.

  • Security clearance details including basic DBS checks and Enhanced security clearance details relating to your job.

  • Your responses to staff surveys if this data is not anonymised.

Other information:

  • Next of kin

  • Emergency contacts


How we get the personal information and why we have it


The nature of our service means that very personal and sensitive information is collected if you are a service user or an employee. This ensures we can recruit and select appropriate staff and provide safe and suitable care and treatment to our service users which meets their needs.

As well as general personal data we also collect the specific type of information required for us to meet our legal and regulatory obligations as a registered provider.


Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have completed a contact form on our website

  • You have asked us to provide you or someone else with services

  • You have submitted an application form


We also receive personal information indirectly, from the following sources in the following scenarios:

  • Local Authorities or other care providers who have asked us to provide you with care.

  • Health providers who have asked us to provide you with care.

  • A third party such as a friend or relative that has asked us to provide you with care.

  • Government departments such as HMRC or the Disclosure and Barring Service


We use the information that you have given us in order to:

  • Assess and determine which services you require based on your needs and provide those services (service users)

  • Determine your suitability for employment with Enable Carers and which service users you are allocated to (employees)

  • Provide you with updates and information about Enable Carers.


We may share this information with:

  • The Care Quality Commission,

  • Local Authority Monitoring Teams,

  • Border Agency Staff.

  • The Emergency Services

  • Guardian’s or Power of Attorney’s

  • Third parties such as relatives or friends where we have permission to share information


Lawful basis for processing information


Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:


How we store your personal information


Your information is securely stored at our office location and on an encrypted external hard drive. All records are kept in line with the requirements of the current legislation and guidance.


For Service Users:

  • Service users’ personal records are always kept for a minimum of three years from the date of the last entry after they leave the service or after their death.


For employees and prospective employees:

  • Information submitted via our website by people interested in working for us will be kept for 12 months.

  • Hiring and applicant data will be kept for a period of six months for unsuccessful applicants.

  • Payroll data will be kept for three years following the end of the financial year that the pay period is in.

  • Other employee records will be kept for six years following the date of termination of employment.


We will then dispose your information by permanently deleting the information from hard drives and computer storage and by shredding hard copy documents.


Your data protection rights


Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at The Saturn Centre, Spring Rd, Wolverhampton, WV4 6JX, or call us on 07875 246 986 if you wish to make a request.


How to complain


If you have any concerns about our use of your personal information, you can make a complaint to us at The Saturn Centre, Spring Rd, Wolverhampton, WV4 6JX or


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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